After teaching a free introduction to business model generation to a group of 9 entrepreneurs. I was reflecting on a discussion that I had with one of them regarding a decision they were trying to make whether to charge for a service or not. The concern was that they’d managed to create a community while not charging anything but wanted to find a way to shift their business model to a more sustainable configuration. The concern was that they would suddenly alienate the community they had built and that they in turn would have no customers. The counter argument is that they might actually get more customers because the price tag automatically conveys value (if I’m paying for it then it must be worth something).
If they do suddenly shut down then maybe there really wasn’t anything of value that they were offering or may be they’re just targeting the wrong audience. Many websites are able to leverage the traffic that free brings in order to sell advertising space, data, or get a cut of transactions. The right business models matter.